Technical Manager at Fairgreen Ltd

Job Description/Requirements
The job holder’s principal purpose is to assume responsibility for assisting and supporting the CTO to Drive the Company’s Strategy on Service Offering to Clients. This shall involve; Design and Package of innovative technological solutions from our Club of Partner OEMs (original Equipment Manufacturers, to offer to new and existing clients. The responsibility will require some interaction and collaboration with other Stakeholder Teams like Sales team and Finance Team. 

Requirements:
•  Minimum of six (6) years’ Experience in the IT industry and with not less than 3 year in leadership and management role.
•  A minimum of a bachelor’s degree from a recognized Institution with a valid certification either in Networking or Enterprise Systems (eg. CCNA), Project Management (PMP or PRINCE2) & ITIL certification will be an Added advantage.
•  Excellent interpersonal and Communication skills, a probing and analytical approach with the ability to pre-empt potential problems.
•  Leadership and organizational abilities experience in Team development and ability to allocate resource appropriately and to carry out performance evaluation processes.
•  A very strong approach with a delivery bias, to meet set deadlines.
•  Self-motivated, team player, action and results oriented, experience of working with 3rd party service providers.
•  Understanding market trends and have a Strategic mindset to grow the business and solve problems
•  Good understanding of: Server & desktop hardware, operating systems, Network.
•  Technologies, firewalls and load balancers, Microsoft Windows Server, Active Directory (Design, Security and Administration), Server virtualization, Knowledge of Messaging and Collaboration systems (MS Exchange, SharePoint, Archiving, Cisco Unified Communication, ITIL.)

JOB ACCOUNTABILITY, DECISION MAKING AND VALUE:
Strategy Management:
•  The main Accountability task is to ensure that the Department’s Strategy is Executed and Managed within set Procedures and Policies and adhering to the Company’s Core values. The job holder must be able to demonstrate a good understanding of working in a structured Environment as well as having a positive attitude to Discipline

Team Management:
•  Although decision making is as far as possible based on Company systems and Procedures, it requires good experience; as well as technical, problem solving, inter-personal and effective communication skills to achieve the right balance between Service Delivery to Client and the company’s commercial goals. Consequently, the ToM must show Leadership by challenging others to rectify biases in behavior and approach to delivery.
Operational Skills
•  A “right first time” approach to service must be applied to all areas of responsibility. This will require proper planning and effective communication with various personnel in Fairgreen; as well as client counterpart personnel.

Job Dimension:
The Job Holder has:
•  Direct impact on Strategy Execution and Reporting.
•  Direct impact on Project Delivery and SLA Agreements.
•  Direct Impact on payment for completed projects.
•  Direct impact on company turnover and profitability.

The Job Holder must have:
•  Ownership Mentality ‐: Accountability & Responsibility – Holding yourself and others accountable and responsible.
•  Building yourself and your team‐: Continuous learning and coaching for yourself and your Team.
•  Bias for Action ‐: Timely completion of projects and activities on time and in Full (OTIF).
•  Growth Mind set‐: Unrelenting focus on supporting the growth of the Business.
•  Timely response to staff and management requests, on‐time and in Full (OTIF).
•  Relationship Management: The role involves direct communication with various stakeholders at all levels, and therefore requires exceptional ability to build and manage these relationships and to communicate effectively utilizing all mediums.
•  Company Knowledge: Deep assimilation and understanding of the company‐ Process manual, Policies, Core Values, Mission and Vision.
•  Respect: Treat all people with dignity and respect. Treat men and women equally. Show respect and understanding of diverse points of view. Examine own biases and behavior to avoid stereotypical responses and not discriminate against any individual or group.
•  Ensure information is communicated to and from the top level and filtered through the appropriate channels.