Customer Service Agent at KGL Group - Ghana
Customer Service Agent
KGL Group - Ghana
Jobs In Accra
-
How to Apply
- 1. Scroll down patiently and read the description and qualification of the Job
- 2. Click the Apply Here button and follow the instructions provided. Goodluck.
Responsibilities
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Requirements and Skills
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma
- Front Desk Assistant
- Waiter or Waitress
- Shop Attendant
- Ushers
- Customer Service Perf. St.
Click a Related Job Below and Apply Now - Similar Category
- Accounts Assistant
- Driver
- Marketing Officer
- Communication Officer
- Content Marketer
Click a Related Category Below and Apply Now - Similar Location
- Accountant
- Knowledge Translation Officer
- Media Analyst
- Social Media Manager
- Sonographer